Shipping Policy

Effective date: 20 May 2026

Qing Wu Tea Pte Ltd (UEN: 202601218R) (“Qing Wu”, “we”, “us”) prioritises timely shipment. This Shipping Policy explains our Singapore-only shipping options, fees, and delivery timelines.

1) Shipping Coverage

We currently ship within Singapore only. We do not ship internationally at this time.

2) Order Processing Time

• Orders are processed within [1–3] business days (excluding weekends and Singapore public holidays).
  
• During peak periods (launches, promotions, public holidays), processing may take longer. If there is a significant delay, we will contact you.

3) Shipping Fees (Singapore)

Shipping fees are displayed at checkout and may vary based on order value and delivery method.

• Standard Delivery: S$4.90
• Free Shipping: Available for orders above S$49.00

4) Estimated Delivery Time

Estimated delivery time begins after your order is processed:

• Standard Delivery: [2–4] business days

Delivery timeframes are estimates and not guaranteed. Delays may occur due to courier constraints, weather, or peak periods.

5) Tracking

You will receive a shipping confirmation email with tracking details once your order is dispatched.

6) Contact Us

Qing Wu Tea Pte Ltd (UEN: 202601218R)
Email: matcha@qingwu.sg
(Please include your order number in the subject line for faster support.)

By using our Site or providing your personal data, you agree to the practices described here.

7) Updates

We may update this Shipping Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be posted on our Site, with the effective date shown at the top.